FAQs
What is Truly Safe?
Truly Safe is a food staples brand built around verifiable food safety and transparency. Instead of asking customers to rely only on claims, Truly Safe follows a multi-stage quality system and provides batch-level lab reports so you can check the testing information for the food you buy.
What makes Truly Safe different from regular grocery brands?
Truly Safe focuses on verification at multiple stages of the supply chain—from sourcing and processing to packaging, lab testing and transparency. The key difference is that quality and safety information is made accessible through batch-wise reports rather than remaining only an internal brand claim.
How can I check the lab report for my Truly Safe product?
Use the QR code or batch information provided with your pack to access the relevant batch-wise lab report. You can also use the “Check Lab Reports” option on the Truly Safe website.
Do Truly Safe products contain preservatives?
Please check the ingredient declaration and product label of the specific SKU. Product formulations and processing can differ, so the pack is the best source for ingredient-specific information.
What should I do if the pack is damaged or the seal is broken?
Do not consume a product if you are concerned about the integrity of the packaging. Contact Truly Safe customer care with your order details, product name, batch information and photographs of the pack so the issue can be reviewed.
How can I contact Truly Safe customer care?
You can email care@eattrulysafe.com or call 1800-202-5031 for customer-care assistance.